This policy explains what personal information the Government Tender App collects, why it is collected, and what choices you have. It applies to both the website and the mobile application.

Using the platform without an account

You can search tenders, read notices and download documents without giving us any personal information and without creating an account.

What we collect

When you choose to create an account or contact us, we collect only what the feature requires.

Account details: your name, login ID, email address, mobile number, company name and GSTIN where you provide it.

Saved tenders and reminders: the tenders you save and the reminder times you set.

Enquiries: the name, contact details, subject and message you submit through the contact form.

Error reports: the tender concerned and the description you send us.

Technical data: IP address, device and browser type, and pages requested, recorded in server logs.

Why we use it

To provide the features you have asked for, such as saving a tender or sending a closing-date reminder.

To reply to your enquiry or error report.

To keep the service secure, diagnose faults, and prevent misuse.

To understand which parts of the service are used, in aggregate, so it can be improved.

We do not sell your personal information, and we do not use it for advertising.

Legal basis and consent

We process your information on the basis of the consent you give when you create an account or submit a form, and to meet our legal and security obligations. You may withdraw consent by closing your account, though this does not affect processing already carried out.

Sharing

We share personal information only where it is necessary:

With the publishing department, when you report an error in a tender or send an enquiry intended for it.

With service providers who host or operate the platform on our behalf, under obligations of confidentiality.

Where disclosure is required by law, by a court, or by a competent authority.

Retention

Account information is kept while your account is active. Enquiries and error reports are kept while they are being handled and for a reasonable period afterwards for audit. Server logs are kept for a limited period for security purposes.

Your rights

Subject to applicable law, you may:

Ask for a copy of the personal information we hold about you.

Ask us to correct information that is inaccurate or incomplete.

Ask us to delete your account and associated personal information.

Withdraw consent to processing.

To exercise any of these, contact the support desk using the details below. We may need to verify your identity before acting on a request.

Security

Access to personal information is restricted to those who need it to operate the service. Passwords are stored in hashed form and never in plain text. Sessions are authenticated with tokens that expire. No system can be guaranteed completely secure, so please use a strong, unique password.

Children

The platform is intended for use by vendors, departments and members of the public in a professional capacity. It is not directed at children.

Changes to this policy

This policy may be updated. The date at the foot of this page shows when it was last revised.

Contact

Questions about this policy can be sent to the support desk.

Email: support@tenderapp.gov.in

Phone: 1800 123 4567 (Monday to Saturday, 9:00 AM to 6:00 PM)

Or use the contact form on this website.